McAfee INTERNET GUARD DOG 3.0 Guide d'installation télécharger pdf (Page 91)

Installation Guide 91

Troubleshooting

The most common messages that appear during an installation and their solutions

are listed in Table 8-1 on page 92. Messages are listed in alphabetical order.

If you are unable to resolve an issue using the information in this table, be sure to

gather the following information before you contact the Network Associates

Technical Support staff:

n Verify that you have met the minimum installation requirements. For a

complete list, see System requirements on page 13.

n Review the ePolicy Orchestrator 3.0 Release Notes (README.TXT) for any known

installation issues.

n Verify that the user account you used to log on to the computer on which you

are installing the software has full administrator permissions to that computer.

n Collect the text of all messages, word-for-word, and be sure to take note of any

message codes that appear.

n Gather the installation log files (for server and console, SERVER.LOG; for remote

console,

CONSOLE.LOG.) The default location of these files is:

C:\PROGRAM FILES\NETWORK ASSOCIATES\EPO\3

If you upgraded from version 2.0, 2.5, or 2.5.1, the default location is:

C:\PROGRAM FILES\MCAFEE\EPO\3

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McAfee INTERNET GUARD DOG 3.0 Guide d'installation Page 91