
• Source field: Activity Log
• Ticket field: Type the name or ID for any open text field
• Operation: Identity
• Source field: URL
Map Ticket back to Issue Status field
NOTE: Because this section only maps the ticket's state/status, you are not prompted to add
the ID of the issue's status (state) field. This field is implied.
• Operation: Substitution
• Source field: Status
• Values: Default Value: TICKETED
Mapped ValueSource Value
CLOSED40
• Overwrite issue comments with ticket comments: selected
• Ticket Comment field: HistoryLines
• Tickets can be re-opened: selected
Working with issues
Use these tasks to create and manage issues.
Tasks
Creating issues
Creating issues automatically with responses
Assigning issues
Viewing the details of issues
Adding comments to issues
Editing issues
Deleting issues
Purging closed issues
Purging closed issues on a schedule
Creating issues
Use this task to create an issue. If you registered a ticketing server, a ticket is also created for
the issue automatically. However, only data for fields that were mapped in the ticketing server
configuration are written to the ticket.
Task
For option definitions, click ? on the page displaying the options.
1 Go to Reporting | Issues, then click New Issue.
Managing Issues and Tickets
Working with issues
McAfee Policy Auditor 5.0 Product Guide60
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