Network Security Platform v5.1
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700-2014C00
Release Notes
5 Technical assistance and problem reporting
Technical support may request certain information from you to assist you in troubleshooting. A description of this
information is provided in .
5.1.1 On-line
Contact McAfee Technical Support at http://mysupport.mcafee.com
Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee’ 24x7
comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case
submit, software downloads, and signature updates.
5.1.2 Via Phone
Technical Support is available 7:00am to 5:00pm PST Monday-Friday. 24x7 Technical Support is available for
customers with PrimeSupport Priority or Enterprise service contracts.
Phone: 1-800-338-8754 (US Toll Free) or +1.972.963.8000 (Outside US)
Note: McAfee requires that you provide your GRANT ID and the serial number of your system when
opening a ticket with Technical Support. You will be provided with a username and password for the
online case submission.
6 More Information
To view the complete Network Security Platform 5.1 Documentation,
1. Go to http://mysupport.mcafee.com/Eservice/
2. Click ‘Read Product Documentation’.
3. To view sensor related information, under ‘Product’ categories, select:
Network Security Sensor Hardware - select the sensor model number followed by version as 5.1
Network Security Sensor Software - select the version as 5.1
4. Similarly, to view Manager related information, under ‘Product’ categories, select:
Network Security Manager Software
Refer the table below if you are looking for more information on Network Security Platform 5.1:
Information regarding… Where can I find?
Information on the immediate previous 5.1 releases:
5.1.11.6-5.1.7.74/5.1.7.73 [/M-8000/M-6050/M-4050/
M-3050/M-2750, M-1450/ M-1250]
5.1.11.6-5.1.5.90 [I-series]
5.1.7.7-5.1.7.45 [N-450]
Go to http://mysupport.mcafee.com/Eservice/ > Read
Product Documentation > Network Security Sensor
Software / Network Security Manager Software.
Look for Release Notes marked with the released Sensor
and Manager software versions in the title.
Features introduced in the previous 5.1 releases Refer the Release Notes for the corresponding version.
Resolved/known issues in previous versions of 5.1 Refer the Release Notes for the corresponding version.
Sensor/Manager/Signature Set requirements Manager Installation Guide
Sensor requirements
Refer the corresponding Sensor Product Guide for the
sensor model that you have purchased.
(25 pages)
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